Self-exclusion Policy

Self-exclusion policy

88win is committed to responsible gaming. This policy describes the available self-exclusion options, the effect on access to 88win services, and the procedures for creation, extension, and termination of a self-exclusion period. It applies to all 88win products and services operated under this brand, subject to applicable law and licensing requirements.

Scope and purpose

The purpose of self-exclusion is to provide a clearly defined, user-initiated pause from all 88win wagering activities for a defined period. This policy governs how a user may initiate, configure, and end a self-exclusion, and explains the consequences for account access and activity during an active period.

Eligibility

You must be an 88win account holder and meet age verification requirements (minimum age of consent in the applicable jurisdiction, typically 18 years or older). Self-exclusion is a voluntary measure available to any eligible user who wishes to restrict access to 88win services for a specific period or on a permanent basis.

Initiating self-exclusion

  1. Sign in to your 88win account.
  2. Navigate to your profile details and select the Self-Exclusion option.
  3. Choose the desired exclusion duration or select a permanent exclusion.
  4. Confirm your selection. Upon confirmation, login to your 88win account will be blocked for the duration of the exclusion.

Only the account holder may initiate self-exclusion. If you cannot access your account due to a device or technical issue, contact 88win support for assistance in applying self-exclusion to your account.

Duration options

Self-exclusion durations are defined by user choice and may include any of the following practical ranges or a permanent exclusion, subject to platform capabilities:

  • 1 month
  • 3 months
  • 6 months
  • 12 months
  • Permanent exclusion (no access unless a new self-exclusion is initiated or an appeal is granted)

It is the user’s responsibility to select a duration that reflects their intended period of abstinence. The system will enforce the chosen period and prevent login attempts for that timeframe.

Effect during self-exclusion

During an active self-exclusion period, the following applies to the user’s 88win account and activities:

  • Login access to the 88win account is blocked for the duration of the exclusion.
  • No new bets, wagers, or deposits may be placed through the excluded account.
  • Withdrawal requests from the excluded account are not permitted while the exclusion is in effect.
  • Any active or pending bets are governed by standard contractual and regulatory rules; self-exclusion does not automatically cancel existing bets unless otherwise required by applicable law or policy.

During the exclusion period, the user remains responsible for any obligations incurred prior to the exclusion period and must comply with all applicable terms and conditions.

Lifting, extending, or terminating self-exclusion

Extending or renewing: Prior to the expiration of an active exclusion, the user may extend the exclusion by updating the Self-Exclusion setting in the profile or by contacting 88win support to initiate a longer period. If access to the profile is unavailable due to the active exclusion, the user may request extension assistance via official support channels.

Ending early: Requests to terminate self-exclusion before the expiry date are reviewed by 88win on a case-by-case basis and may be granted only in limited circumstances. Any decision to lift an active exclusion early shall be documented and subject to verification of user identity and eligibility under applicable law and policy.

Expiry and re-access: Once the exclusion period ends, login to the 88win account is re-enabled subject to successful authentication and any applicable re-verification requirements. If terms or identity verification requirements have changed during the exclusion, the user may be required to re-verify age and identity before re-accessing services.

Data protection and privacy

All personal data processed in connection with self-exclusion is handled in accordance with 88win’s Privacy Policy and applicable data protection laws. Data collected for the purpose of enforcing self-exclusion, including user identifiers, timestamps, and system logs, will be retained for the duration of the exclusion and for a reasonable period thereafter as required by regulatory obligations.

Compliance and governance

88win’s self-exclusion program complies with applicable licensing and regulatory requirements. The policy is reviewed periodically and updated to reflect changes in law, technology, and responsible gaming practices.

Support and contact

If you require assistance with self-exclusion, or if you need to confirm the current status of an active exclusion, use the in-site help and support channels or contact 88win customer support through your profile portal. Support staff will verify your identity and guide you through any extension or reinstatement steps as appropriate.

Policy updates and notices

88win may amend this Self-Exclusion Policy from time to time. When changes are made, existing users will receive at least fourteen days’ notice before the changes take effect. During that notice period, users may choose to discontinue using 88win services in line with applicable terms and conditions. Continued use after the effective date constitutes acceptance of the revised policy.